Privacy policy
1. INTRODUCTION
At Transfreixo we are committed to ensuring that your personal information is protected and is not misused.
In this document we explain who is responsible for the treatment, for what purpose your personal information will be treated, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, what rights you have and also explain the processes set up to protect your privacy.
By providing us with your personal information and using our websites, we assume that you have read and understood the terms related to the exposed personal data protection information. Transfreixo is responsible for complying with current legislation on data protection, national and European, and aims to treat your data in a lawful, fair and transparent manner.
2. RESPONSIBLE FOR TREATMENT
The definition of data controller is described in the General Data Protection Regulation, and is as follows:
Controller or Controller: the natural or legal person, public authority, agency or other body that, individually or jointly with others, determines the purposes and means of processing personal data.
3. TRANSFREIXO INFORMATION
Transfreixo is a company dedicated to the national and international freight transport.
Transfreixo
Rua José Maciel ‘O Carteiro’, 14 C
4935-239 Viana do Castelo
Contact: +351 258 247 180 (Local phone call)
geral@transfreixo.pt
4.PURPOSE OF COLLECTING YOUR PERSONAL INFORMATION
The main reason why we collect your personal information is to improve the customer’s expectations of us.
The collection of your personal information is used for the management of services/purchases, requests for information, budgets or appointments that you make to us, through our website, social networks, visit to the store, by telephone or by letter.
The main purposes are:
The ease of purchasing any product or service.
Compliance with legal obligations, including Law 83/2017 on the Prevention of Money Laundering.
Streamline requests for information, budgets, appointments, suggestions and customer complaints for their management and resolution.
Analysis and market studies and commercial prospecting, statistical data and trends, with a focus on providing products/services that are of interest to you.
Improve the search for our services.
Inform you about news, campaigns and offers, through the channels commonly used: Social networks, email, telephone, sms, post.
5. MEANS OF COLLECTING INFORMATION
We collect your personal information via registration on the website, on social networks, when visiting the store, by email.
Information provided by you
When visiting web pages, contacting us via email or telephone, requesting a service, filling out a form, etc., you are providing us with your information. In these cases, at the time of collection, you will be informed about the data controller, the purpose, the recipients, as well as how you can exercise the rights of the current legislation of the Data Protection Act.
As a rule, the information provided is: Name, E-mail and Telephone.
Information collected on our Site/Social Networks
We collect and store limited personal information and anonymous global statistics from all users who visit our websites, whether this information is actively provided by you or by browsing our web pages. The information we collect includes the internet protocol (IP) address of the device you are using, the browser used, your operating system, the date and time of access, the internet address through which you accessed our websites and also information on how you use our pages.
The information collected is used to find out how long it takes to load the website, how it is used, the number of visits to different sections and the type of information that most attracts visitors. It also helps to identify whether the site is working correctly and, in the event that failures or errors are detected, to resolve them more quickly, improving its performance in order to be able to offer a better service to all users.
This information is collected through cookies, for more information see our Cookies Policy.
6. PROCESSING OF PERSONAL INFORMATION – LEGITIMATION
The legitimacy for the processing of your data is as follows:
– fulfillment of a contract and/or business relationship; compliance with different legal obligations;
– legitimate interest, for example: security reasons, fraud prevention, improvement of our services and products through market research, management of requests, queries or possible complaints;
7. HOW TO MODIFY THE CONTACT METHOD
You can modify the way we contact you with information about our products and services by the following means:
– sending email with completed form to general
– over the phone
– sending request to our address.
8. HOW LONG DO WE STORE YOUR PERSONAL INFORMATION
We only store your personal information for the period necessary to use it according to the purpose for which it was collected and according to the legal basis for processing it in accordance with applicable law. Your data will be kept as long as there is a contractual and/or commercial relationship or until the exercise of the right of opposition, limitation and/or erasure of the same is verified.
In these cases, we will keep the information duly blocked, without using it in any way, as long as it may be necessary for the purposes of declaring, exercising or defending a right in a legal proceeding.
9. HOW YOU CAN EXERCISE YOUR RIGHTS
You have the right to have control over the personal information we collect, so we also ensure that it is accurate and true.
You have the right to access your personal information, as well as to request the rectification of inaccurate data or, where applicable, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances and for reasons related to your situation, you may object to the processing of your data. Your personal information will no longer be treated within the scope of the purposes that you have opposed. Likewise, you can exercise your right to limit the processing of your personal information, asking us to keep it.
If technically possible, you may request the portability of your data to another controller.
When exercising some of the aforementioned rights, we reserve the right to retain the data exclusively for the purposes of declaration, exercise or defense of a right in a judicial process.
For the exercise of these rights or other additional questions you may have regarding data protection, you can contact us through the means provided by us.
We also inform you that you can file a complaint with the National Data Protection Commission, if you consider that your rights have not been properly met. For more information, please consult: https://www.cnpd.pt.
10. HOW DO WE PROTECT YOUR PERSONAL INFORMATION
We are committed to protecting your personal information. We use the appropriate technical and organizational measures, in order to protect your personal information and privacy, these measures are reviewed periodically.
We protect your personal information through the use of a combination of security controls, both physical, computer or logical, including access controls that restrict and govern how your personal information is processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures provide for the possibility of being asked for proof of identity before sharing your personal information with you.
We are especially committed to guaranteeing you the highest level of security and protection of the confidentiality of the personal information you provide us with. To this end, commercial transactions are carried out on a secure server using the SSL (Secure Socket Layer) protocol.
If you have problems accessing any part of our website, it may be due to your browser model or version or the configuration of its options.
The Internet is a means of communication that also makes it possible to carry out commercial transactions over the network, so one of the main concerns of users who use it is the security of data on the network.
An Electronic Commerce transaction is understood to mean the entire process of carrying out a commercial agreement, including contact between both parties: customer and company. The aspects that every commercial transaction must bring together are:
the Authentication that guarantees us the individual or collective personality with which we communicate;
Integrity, ie the content of the communication between both parties cannot be modified;
Confidentiality, which consists of ensuring that no unauthorized person can know the content of the communication.
11. CONTACTS
If you have any questions, comments or suggestions about how we use personal data, you can send an email to Transfreixo’s Data Protection Officer at geral@transfreixo.pt.
Transfreixo. All rights reserved.