Conflict resolution

In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution entity.(RAL).
Alternative Consumer Dispute Resolution entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and are registered in the list of ADR entities provided for by Law n.º 144/2015. 

CIAB – Tribunal Arbitral de Consumo 
Av. Rocha Paris, 103
4900-394 Viana do Castelo

Contact: + 351 258 809 335 (Local phone call) 
ciab.viana@cm-viana-castelo.pt